Returns & Exchanges

At Mark Henry Jewelry, we strive for complete satisfaction with your fine jewelry purchase. If you are not entirely pleased, we offer a 14-day return window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely place your jewelry in its original presentation box and include all certificates of authenticity or appraisal documents.

3

Ship with Care

Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing