Frequently Asked Questions

Everything you need to know about your Mark Henry Jewelry experience.

What makes Mark Henry gemstones unique?

We specialize in the world's finest natural color-change Alexandrite and rare exotic gemstones. Each piece is handcrafted with precision and comes with a certificate of authenticity to guarantee its origin and quality.

Do you offer free shipping on orders?

Yes, we provide complimentary insured ground shipping on all domestic orders within the United States. For expedited or international shipping, rates are calculated at checkout based on your location.

What is your return and exchange policy?

We want you to love your purchase. If you are not completely satisfied, you may return your unworn jewelry in its original packaging within 14 days of delivery for a full refund or exchange.

Can I request a custom jewelry design?

Absolutely. Mark Henry offers bespoke design services where our master jewelers work with you to create a one-of-a-kind piece tailored to your specific vision and gemstone preferences.

How should I care for my fine jewelry?

To maintain the brilliance of your jewelry, we recommend cleaning it with a soft brush and mild soapy water. Avoid exposure to harsh chemicals or extreme temperatures, and store each piece separately to prevent scratching.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you invest in your heirloom piece over time.